Job Description

A Service Manager Main Job Responsibility Include,

1. Team Leadership: Oversee The Performance Of A Team Of Service Engineers Within A Specific Area Or Territory.
2. Service Scheduling: Schedule Service Calls For Their Team, Ensuring Efficient Allocation Of Resources And Timely Customer Service.
3. Performance Management: Track And Evaluate The Performance Of Their Team Members, Providing Feedback And Coaching For Improvement.
4. Inventory Management: Maintain An Adequate Inventory Of Parts And Supplies To Support Service Calls.
5. Customer Relationship Management: Build And Maintain Positive Relationships With Key Customers.
6. Overall Service Leadership: Provide Overall Leadership And Direction For The Entire Service Department, Which Might Include Multiple Area/Assistant Service Managers And Inpidual Service Engineers.
7. Service Strategy & Planning: Develop And Implement Service Strategies To Optimize Service Delivery And Customer Satisfaction.
8. Budget Management: Manage The Service Departments Budget, Including Parts, Labor, And Travel Costs.
9. Performance Analysis: Analyze Service Performance Data To Identify Areas For Improvement And Implement Process Improvements.
10. Vendor Management: Manage Relationships With Vendors Who Supply Parts And Support Services.

Quality Skills Required

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical And Mechanical Skils
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy