Field Experience : Experience In Machine Tools Service
Job Description
A Service Manager Main Job Responsibility Include,
Team Leadership: Oversee The Performance Of A Team Of Service Engineers Within A Specific Area Or Territory.
Service Scheduling: Schedule Service Calls For Their Team, Ensuring Efficient Allocation Of Resources And Timely Customer Service.
Performance Management: Track And Evaluate The Performance Of Their Team Members, Providing Feedback And Coaching For Improvement.
Inventory Management: Maintain An Adequate Inventory Of Parts And Supplies To Support Service Calls.
Customer Relationship Management: Build And Maintain Positive Relationships With Key Customers.
Overall Service Leadership: Provide Overall Leadership And Direction For The Entire Service Department, Which Might Include Multiple Area/Assistant Service Managers And Inpidual Service Engineers.
Service Strategy & Planning: Develop And Implement Service Strategies To Optimize Service Delivery And Customer Satisfaction.
Budget Management: Manage The Service Departments Budget, Including Parts, Labor, And Travel Costs.
Performance Analysis: Analyze Service Performance Data To Identify Areas For Improvement And Implement Process Improvements.
Vendor Management: Manage Relationships With Vendors Who Supply Parts And Support Services.