Job Description

Area/Assistant Service Manager Responsibilities Include,

1. Technical Expertise: Possess A Strong Understanding Of The Mechanical And Electrical Systems Of The Various Machine Tools They Service.
   
2. Customer Service: Provide Excellent Customer Service By Effectively Communicating With Clients, Understanding Their Needs, And Ensuring Their Satisfaction With The Service Provided.
3. Documentation: Accurately Document Service Calls, Repairs Performed, And Parts Replaced.
4. Mentorship: Provide Guidance And Support To Junior Service Engineers.
5. Technical Training: May Be Involved In Training New Service Engineers On Specific Machines Or Service Procedures.
6. Team Leadership: Oversee The Performance Of A Team Of Service Engineers Within A Specific Area Or Territory.
7. Service Scheduling: Schedule Service Calls For Their Team, Ensuring Efficient Allocation Of Resources And Timely Customer Service.
8. Performance Management: Track And Evaluate The Performance Of Their Team Members, Providing Feedback And Coaching For Improvement.
9. Inventory Management: Maintain An Adequate Inventory Of Parts And Supplies To Support Service Calls.
10. Customer Relationship Management: Build And Maintain Positive Relationships With Key Customers.

Quality/Skills Required:

1. Machine Tool Knowledge
2. Troubleshooting Skills
3. Electrical And Mechanical Skills
4. Repair Skills
5. Problem-Solving Skills
6. Customer Service
7. Safety
8. Computer Literacy